Bernadette Siebers – bewithbalance
Holsterhauser Straße 127, 45147 Essen, Germany
Phone: +49 171 1990846 – Email: connect@bewithbalance.com
Web: www.bewithbalance.com
These general terms and conditions apply to all services and offers by Bernadette Siebers, operating under the brand “bewithbalance.” This includes retreats, coaching programs, travel companionships, and holistic relaxation treatments.
Contracts may be concluded via telephone, email, WhatsApp, or through the website.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is any natural or legal person or a partnership with legal capacity who acts in the exercise of their commercial or self-employed activity.
All offers are non-binding. The service description and price valid at the time of booking shall apply.
By booking a service, the customer accepts the current terms and conditions as binding.
The contractual partner is:
Bernadette Siebers
Holsterhauser Straße 127
45147 Essen
Germany
(referred to below as “the provider” or “bewithbalance”)
Bookings are made by telephone, in writing via email, WhatsApp, or through the website. The contract is valid once a booking confirmation has been issued by the provider.
The provider offers the following main services:
bewithbalance Retreats – Exclusive stays with individual support
Body-Mind Coaching – Tailored programs to promote balance and relaxation, including systemic coaching (individual and group sessions)
bewithbalance Travel – Personal accompaniment with a well-being program
Holistic Relaxation Treatments – e.g. massages, hypnosis, meditation, yoga, sound bowls
The scope of services is defined by the description on www.bewithbalance.com valid at the time of booking, additional offer documents, and the individual booking confirmation.
Duration, fees, and treatment location for coaching or holistic sessions depend on the booked service and individual agreement.
The provider reserves the right to change service contents, schedules, or program components before contract conclusion, provided justified and unforeseeable reasons exist. Clients will be informed transparently and without delay.
The foundation of the coaching process is an initial conversation between both parties. This may be part of another package or booked separately. The topic or goal of the coaching is defined by the client and documented in the initial session.
Disclaimer: No medical treatments are provided.
The services do not replace medical diagnoses or treatments by physicians or psychotherapists.
bewithbalance provides services based on the client’s information. The client is responsible for accuracy and completeness. All recommendations serve only to support personal decisions and cannot replace them.
This also applies to individual sessions in systemic coaching, hypnosis, massage, or sound bowl treatments. These are explicitly intended as preventive and health-promoting activities for personal development and relaxation.
bewithbalance explains the methods used and informs about risks and possible results.
Coaching may lead to new dynamics in a client’s life. Interactions and personal behavior changes may impact their environment positively or negatively.
All information is treated confidentially and only shared with third parties upon written consent. A coaching log is maintained and accessible to the client upon request.
For services like hypnosis, massage, or sound bowl treatments, the provider will inform about procedures, boundaries, and possible contraindications in advance. Clients with health concerns are advised to consult a physician.
Body-Mind-Coaching and relaxation sessions require cooperation and trust. Coaching is an active and self-responsible process, and specific success is not guaranteed.
The provider serves as a guide, while the actual change must be initiated by the client.
The client is fully responsible for their physical and psychological health during and between sessions.
They are also obligated to inform the provider in advance about any acute or chronic conditions, medications, pregnancy, or relevant changes. If in doubt, a medical consultation is advised.
Changes in minor service details after contract conclusion are permissible as long as they do not affect the overall nature of the offer.
This especially applies to customized retreats and coachings, which may require adjustments due to personal or external developments.
Changes may result from:
Force majeure
Weather conditions
Official orders or political events
Illness of collaborators
Transport delays or unexpected events
bewithbalance will try to provide equivalent alternatives for any canceled program elements.
A contract is formed upon verbal, written, or electronic registration (e.g. email, booking form) and written confirmation by bewithbalance.
If a person registers multiple participants, they are liable for all contractual obligations unless declared otherwise.
By registering, the client agrees to data storage for contractual purposes.
The client agrees to the storage and processing of their data in accordance with the GDPR. The data will not be shared with third parties unless necessary for contract execution.
Required data:
Name
Telephone number
Email address
For travel outside the EU, further information like address or passport details may be required.
Any data changes (especially email address) must be communicated immediately.
Prices are based on the website or individual offers.
Payment methods:
PayPal
Bank transfer (details shared upon booking)
Retreat & Travel Payment Terms:
50% deposit within 14 days of booking
Final payment: no later than 14 days before the event
If full payment is not received in time, the provider may cancel the service and claim cancellation fees.
Late payments may incur reminder fees.
You have the right to withdraw from this contract within 14 days without giving any reason.
To do so, send a clear statement by email or mail to:
Bernadette Siebers, Holsterhauser Straße 127, 45147 Essen, Germany,
Phone: +49 171 1990846,
Email: connect@bewithbalance.com
Timely dispatch of the notice is sufficient.
Consequences of Withdrawal:
All payments will be refunded within 14 days using the original payment method. No fees apply.
Expiry of the Right of Withdrawal:
The right expires early if:
the service has been fully rendered,
the client agreed to start service before the withdrawal period ended,
and confirmed they understood this right would expire upon full performance.
Applies to:
bewithbalance Retreats
Body-Mind-Coaching
Guided Travel
Holistic Relaxation Services
Cancellation by Client:
Cancellations must be submitted in writing. The effective date is when the cancellation is received.
Fees:
up to 91 days: 25%
90–45 days: 30%
44–23 days: 40%
22–16 days: 50%
15–3 days: 60%
2 days or less: 80%
Same day / No-show: 100%
If the last workday before the event is a holiday or weekend, the previous workday applies.
Substitute Participant:
A substitute may be named but can be rejected for justified reasons. Additional costs are borne jointly.
No-show / Documentation Issues:
In case of absence, full fees remain due. Deductible costs may be offset.
Partial Use / Early Departure:
No refunds unless costs are reimbursed by third parties.
Cancellation of Individual Sessions (e.g. Coaching, Massage):
Free up to 24 hours in advance
90% fee if canceled later
Introductory coaching calls (30 min) are free and non-binding.
Clients are responsible for personal costs arising from illness, delay, or similar circumstances, including:
Extra accommodation
Medical expenses
Travel costs
Costs for companions
Delays
In exceptional cases, bewithbalance may cover costs in advance but must be reimbursed immediately.
Withdrawal is possible in cases of force majeure, illness, or failure to reach minimum participation.
In such cases, all fees are refunded.
Immediate cancellation is possible in case of misconduct, rule violations, or unfulfilled conditions.
Participation is at the client’s own risk.
bewithbalance is liable for:
Proper organization
Selection of service providers
Fulfillment of agreed services
Own or external negligence
No guarantee of success is given.
In case of service defects, clients must request rectification immediately. Failure to report may void claims.
Clients must report claims within one month after service ends.
Limitation period: one year.
Clients are responsible for compliance with entry, health, and participation requirements.
bewithbalance informs German citizens to the best of its knowledge. Non-German clients must inform themselves via the relevant authorities.
Data is handled in compliance with the GDPR and kept confidential. Shared only with consent.
bewithbalance – Bernadette Siebers commits to confidentiality during and after the collaboration.
Jurisdiction: German law applies. Place of jurisdiction is Essen, if legally permissible.
Severability Clause:
If any provision is invalid, the remainder remains valid.
Disclaimer: This text was translated from German to English with the assistance of an AI and may contain translation inaccuracies.